1xbad Privacy Policy — Your Information Is Safe With Us
Learn transparently how your personal information is collected, used, and protected through SSL encryption.
1xbad is a trusted online betting and casino platform in Bangladesh. When you use our website, we collect certain information about you. This privacy policy will tell you — what information is collected, why it is collected, how that information is used and stored, and what your rights are. By continuing to use the 1xbad platform, you will be considered to have given your consent to this privacy policy.
Section 1What Information We Collect
We collect two types of information — information you provide directly, and information collected automatically.
1.1 Information Provided Directly
During registration or account management, you may provide the following information:
- Full name and date of birth
- Email address
- Mobile number (linked to bKash / Nagad / Rocket / Upay account)
- Password (stored in encrypted form, never as plain text)
- Payment-related information (transaction details — we do not store complete bank or mobile banking details)
- National ID card or passport information for identity verification (as part of the KYC process)
1.2 Information Collected Automatically
When you use our platform, the following technical information may be collected automatically:
- IP address and device identifier information
- Browser type, operating system, and language settings
- A log of which pages you visited and how long you stayed
- Referral URL (which source you came from to reach our site)
- Information obtained from cookies and similar tracking technologies
- Gameplay history and betting information (essential for account management)
Section 2Purpose of Information Use
Your collected information is used for the following legitimate purposes:
- To ensure account registration, verification, and management
- To process deposits, withdrawals, and other financial transactions
- To prevent fraud, money laundering, and other illegal activities (fulfilling AML/KYC obligations)
- To provide customer service — through our 24/7 Bengali live chat support team
- To ensure the security and stability of the platform
- To enforce responsible gaming policies and detect problematic gaming patterns
- To improve and customize services according to your preferences
- To send legitimate marketing communications (where you have given consent)
- To identify and resolve technical issues
Section 3Information Sharing and Disclosure
1xbad does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:
3.1 Service Provider Partners
We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, technical support, and similar operations. These partners can only access the information necessary to complete their assigned tasks and may not use your information for any other purpose.
3.2 Legal Obligations
We may be required to disclose information under a court order, government directive, or applicable law. Information may also be provided to assist in investigating fraud or criminal activity.
3.3 Business Transfer
If 1xbad faces a situation such as business restructuring, merger, or acquisition, user information may be part of that process. However, you will be notified in advance in such cases.
Section 4Information Security and Protection Measures
We have implemented industry-standard technical and organizational measures to protect your information:
- SSL / TLS Encryption: All information sent to and received from the platform is protected by SSL encryption.
- Password Hashing: Your password is never stored as plain text — it is kept only as a strong cryptographic hash.
- Access Controls: Only authorized staff can access information to the extent required (need-to-know principle).
- Regular Security Reviews: Our systems undergo regular security assessments.
- Firewall and Intrusion Detection: Multi-layered protection measures are active at the server level.
- Data Backup: Information is backed up regularly and stored in a secure environment.
Please note — no method on the internet is 100% secure. We can provide the highest level of protection, but a guarantee of complete invulnerability is not possible.
Section 5Cookie Policy
Cookies are small text files stored in your browser. 1xbad uses the following types of cookies:
- Essential Cookies: For maintaining login sessions, security verification, and core platform functions — these cannot be disabled.
- Functional Cookies: For your language preferences, theme settings, and personalization.
- Analytical Cookies: To collect anonymous statistics about site usage — this helps us improve our services.
- Marketing Cookies: To show relevant offers and advertisements (subject to your consent).
You can disable non-essential cookies at any time through your browser settings. However, disabling cookies may limit some functionality of the platform.
Section 6Data Retention Period
We retain your information only for as long as necessary or legally required:
- Active account information — for the duration the account is active and for a defined period after closure for security and legal reasons.
- Financial transaction records — for the period required under AML regulations.
- KYC verification documents — for the period necessary to meet legal obligations.
- Customer service communication records — for a reasonable period for dispute resolution.
Once the above retention periods have ended, we securely delete or anonymise your information.
Section 7Your Rights
You have the following rights regarding your personal information:
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request that incorrect or incomplete information be updated.
- Right to Erasure: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
- Right to Restrict Processing: The right to request that the use of your information be limited in certain cases.
- Right to Opt Out of Marketing Communications: The right to request that promotional messages be stopped at any time.
- Right to Complain: The right to lodge a complaint with the appropriate authority if you are dissatisfied with how we process your information.
To exercise these rights, contact us at [email protected] or speak with our support team via 24/7 live chat. We generally aim to respond to your request within 30 business days.
Section 8Protection of Minors' Information
1xbad is for people aged 21 and above only. We do not knowingly collect information from any minor. If we are informed that a person opened an account under the age of 21, we will immediately close that account and delete the associated information. If you are aware of any minor using our platform, please notify us at [email protected].
Section 9Third-Party Links and Services
Our platform may integrate services from payment gateways or game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others). These third-party services have their own privacy policies and 1xbad is not responsible for them. You are advised to review their respective privacy policies before using these services.
Section 10Changes to Policy
1xbad reserves the right to change or update this privacy policy from time to time. For significant changes, we will notify you in the following ways:
- By publishing a notice on the website
- By sending a message to your registered email address
- By updating the "Last Updated" date on this page
Continuing to use the platform after the updated policy is published will be considered your acceptance of the new policy. If you do not agree with the changes, please request closure of your account.
Section 11Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, contact us through the following:
- Email: [email protected]
- Live Chat: 24/7 Bengali Live Chat Support
We take every complaint seriously and aim to resolve it promptly. Protecting your information is an integral part of our primary responsibility.